Tauranga City Councillors meddling with city library charges against staff advice is coming back to bite them.
They learned this week that interfering with DVD hire charges is the main factor in an expected $200,000 loss in revenue so far this year.
'It's mainly because we are so far down with DVDs,” city libraries manager Jill Best told the projects and monitoring committee this week.
'I believe we would make more money if we put the charges down to where they were.”
Councillors attacked the libraries operation last year.
After taking a hiding in a public backlash against proposals to charge for all non-fiction, they turned round and increased charges on DVDs while halving the time they were available, and drastically reduced the number of books people can take out of the library from 99 to 20.
Library staff advice at the time was to reduce the book numbers to 40, but councillors felt that was too many and supported David Stewart's motion that 20 books be trialled for six months.
It failed spectacularly and ended up costing more in staff time to manage. Councillors relented in October and book numbers were raised to 40.
They also reconsidered the DVD hire time which was dropped from two weeks to one week when the price was increased from $3 to $4.
DVDs can once more be hired for two weeks, but the price remains at $4.
It makes DVD hire from the library more expensive than commercial operators bulk special offers.
'There is consumer resistance on that,” Jill told the meeting.
'DVDs have just priced themselves off the market. We are just going down and down on this.”
The $200,000 shortfall in revenue is not comparing apples with apples, because the councillors also moved the goalposts, requiring the city's libraries to increase their financial performance – at the same time they took the steps that are still reflected in reduced business performance.
Year to date library book issues are still 1.9 per cent below target. Top title fiction is three per cent down and DVD and CD hire is 21.6 per cent down.
Income from user fees remains at 97 per cent of target. Revenue from top title books is 73 per cent of target and DVDs are at 52 per cent of target.
Speaking outside the meeting Jill says there is a similar issue with magazines which are one-week hire.
'I thought the difference with the magazines we would get a quicker turnover and more people would get to read them, if we cut that down to a week,” says Jill. 'But the stats are now showing us that that isn't really working either, because clearly most people don't come to the library every week. They prefer to have it for two weeks. We are looking at that shortly.”



33 comments
Use Your Ears
Posted on 28-04-2011 15:59 | By tabatha
It is time some of the elected few used their ears and not the grey matter between their ears. The people who run the library talk to their clients (well really the owners of the library)and know their reaction. The so called elected few run on their gut feeling and we all know what that is in most cases. Start listening to the people councillors and you might get more positive reaction to your thoughts.
Example of councils ability
Posted on 28-04-2011 16:17 | By Openknee8ted
The council has again shown off their inept skills. The council should stick to what they do best avoiding decisions, creating CCO's or working groups to do the councilors job, scoffing chardonnay and talking BS.
TUT TUT TABATHA
Posted on 28-04-2011 16:44 | By MISS ADVENTURE
No gut feeling involved there unless they have spent to long in the Councillors lounge swinging a few to many back. Truth is that the revenue is $700k, the cost to run it all is around $8m pa, instead of trying to play with the small amount of revenue someone should actually take a look at the costs, and adopt a "slash and burn" philosophy, there is no way 90 odd staff are needed for 20 libraries spread between here and Timbukto! There is no GOVERNACE ...
Miss Adventure
Posted on 28-04-2011 16:58 | By tabatha
You are really missing the adventure of the purpose of the Library. Get people reading and away from the TV (can not say square box any more as they are all shapes.) Think of the families who need the support and if it is loosing money because of high charges and it made money with low charges I know which is the best business option.
IDIOTS UNLIMITED
Posted on 28-04-2011 17:51 | By WOMBLE
$200,000 LESS in DVD income at $4.00 each is 50,000 less sales? That is a 1/4 of the total income of all the libraries, this lot is a shocker state of affairs that the costs should have reduced by more than that because the costs of anything is x10 of what they take in.
40 books
Posted on 28-04-2011 17:51 | By Glen Clova
Every book should have a charge even if it is only 20cents, How can anyone go through 40 books in 3 weeks also if you have a couple of kids you would need a trailer to take your books home. A charge must be made. I have been a member of the library for years and have seen family's carting out so many books you could have opened a shop.As for dvd`s many of the people take them home and copy them cheep entertainment.
LIBRARY STAFF
Posted on 28-04-2011 18:05 | By DRONE
Well if the income is down $200k odd then the staff cost should be down to 50% of what it was before.
This is a joke
Posted on 28-04-2011 18:44 | By wreck1080
Typical bureaucrats. I don't vote for any of these clown. Tauranga pretty much get what they deserve.
1 legged story
Posted on 28-04-2011 20:24 | By Tony
Not quite balanced I feel
Why DVD's?
Posted on 29-04-2011 13:18 | By Chris
Someome please explain to me why we have a ratepayer funded library operation in direct competition with local businesses, undercutting them on price and making it impossible to compete?
@ Chris
Posted on 29-04-2011 16:47 | By YABBA DABBA DO
The answer is that they should not be, should not even be allowed to but they do and we all pay for it. The more borrowed the more they get paid, get the picture.
kirrie doesn't get it
Posted on 29-04-2011 19:47 | By wreck1080
40 childrens books will have less pages than 1 adult fiction. Some childrens books only have a couple of words per page, specially for the younger kids. It is easy to go through 40.
Get Real this is bull*$#@
Posted on 30-04-2011 08:34 | By Hebegeebies
The only library issues still outstanding is TCCs failure to have the guts to address the overstaffing of TCC libraries and prune out the duplication of services.DVDs and CDs cannot have lost $200000 in income that's 50000 rentals or 20000 new outright purchases which is patently absurd.Try again Librarian Best or better still DCM it would be a step in the right direction.
THE MORE THEY DO
Posted on 30-04-2011 08:35 | By WORMTONGUE
The more it costs, simple concept really. Look at it, they are asked for "a better financial performance" and what happens the loss gets bigger. I guess that the lesson from that is clear, the less TCC does then that costs less and that is common sense of course. Logic then says that the more TCC do the more it costs, like have we seen that before?
BOOK SHUFFLERS
Posted on 30-04-2011 11:21 | By DRONE
If they would only stick to what they are over paid to do, SHUFFLE BOOKS, then would only need a couple a cheap as souls to do it all and no officials mountain of staff stacked up from wall to wall.
IT MAKES ME REALLY SICK ... AND SOME
Posted on 30-04-2011 16:23 | By Vomit
That in times like this TCC Libraries are running up huge bills trying to destroy ratepayer businesses that have to pay rates every year. This is all unacceptable, then complain when it does not work HELLO!
BOLLOCKS ubique
Posted on 02-05-2011 20:14 | By MINDER
In fact 20 books was plenty, $4 and 7days for DVDs was okay and fair. What on earth do these library zealots expect 99 books for nothing DVDs for nothing both for unlimited time at everyone elses cost.Get into the real world stay away from the magic mushrooms and rid yourselves of "the stuff you I'm alright Jack" mentality.The whole library set up needs a drastic overhaul and complete rationalisation. The selfishness had better stop or else face the consequences from a public backlash.
HOW MANY BOOKS DO YOU NEED
Posted on 03-05-2011 18:28 | By WOMBLE
Looks to me like 20 is way to many, I would think that 5-10 for a week for a family is more than adequate even if there is only one word on a page.
Not many really
Posted on 04-05-2011 02:19 | By MISS ADVENTURE
In a modern world (not the libraries) the books are becoming a less and less used item, with so much on the internet now it is just a matter of time before the existing Libraries will become more and more redundant. It is not something that just closes it will be because no one has a purpose in going anymore. A room with a row of PC's in it with mega data online would find more users than the present libraries, in fact that is the whole cause of the problem now with reducing numbers and so on, it is all online and a lot easier to find and use exactly what you want. Move on with the times. Books have a use of course but all must realise that is less than before. In fact teh existing libraries should be merged into one so as to make teh best use of the books available and all in one place, with the near as to free and empty buses all over the place one could quite simply get a door to door service there also.
Never mind the bollocks
Posted on 04-05-2011 19:51 | By Hebegeebies
The $200000 alleged loss because of DVD & CD usage is complete and utter nonsense for the reasons already given by other bloggers. What the library outfits need is a razor gang staff audit.Clearly library spending hasn't and won't be reined in.All library operations need to be rationalised and the outposts at Mount Papamoa & Greerton scutinised with a likely saving of $2 million p.a.resulting.
THERE'S TO MANY
Posted on 04-05-2011 23:34 | By Secret Squirrel
Staff counting books, to many books out at once, to many libraries even, the bigger it gets the more it will cost.
SWALLOW THE PILL
Posted on 05-05-2011 08:18 | By WOMBLE
The place does not work becasue the people in it don't have a clue, the only thing that gets better is the array of massive pay packets thrown at the problem, but of course that is of no use to anyone else especially ratepayers.
WOW 20 BOOKS
Posted on 05-05-2011 10:51 | By YABBA DABBA DO
If I thought about it as 'picnic baskets' then 90 would be absolute haven.
DVDS Not Competitive
Posted on 06-05-2011 13:30 | By The author of this comment has been removed.
The Library does a great job and so do the coal-face staff. I know this because I worked there. A lot of the time is just a lack of "retail nous". Get imaginative senior staff. Have some two for one deals or cheap Tuesdays(or whatever) I get my DVDs from United Video because they make it sooooooo worthwhile. $5 for 6 8-day movies for example. They have a calendar of vouchers which can be used throughout the year. Many, many other ideas of course because at the moment (and for a long time now) the Library's DVDS are just not competitive with the rest of the retail sector. The second issue is that Councillors need to LISTEN to the coal-face staff who actually KNOW what they're talking about. Bruja :)
RETAIL WHAT
Posted on 07-05-2011 09:49 | By WARTS N ALL
The reason there is no 'retainl naus' showing up at the Libraries is because they don't have any, of course if they did then they would have thre own shop somewhere right.
I will go with that
Posted on 08-05-2011 14:06 | By Hebegeebies
Absolutely Bruja let United Videos do all the DVDs Tauranga libraries are no place for them and they are usually out of date anyway.Do we have a goer here sell all DVDs fire 3 library staff saving= $120000+ pa.
GIVE IT TO ME BABY!
Posted on 08-05-2011 20:54 | By Secret Squirrel
Yeah hebegeebies, but the numbers are a bit of a mess, DVD's income is down 48% to 52% and that is $200,000 odd drop (that is what they say above), so in a nice round figure there is $410,000pa of DVD revenue before the change. But of course to get $410,000 of income in a Library you need to spend about $4,000,000 and of that about $1,600,000 is salaries. So take the average salary of $70,000 in council and there are 23 staff involved and 11+ of these have not been doing anything useful for the last 6 months. The loss of DVD income is a great thing, and there is nothing better than that since they invented sliced bread blah blah blah ... but what we have seen is that the staff numbers are still the same, that is the problem also. What a mess and some.
LESS STAFF NEEDED
Posted on 09-05-2011 12:52 | By DRONE
But they will just "create other things" for them to do so they wil be needed but they are just all doing something else somewhere or other.
users won't pay twice
Posted on 10-05-2011 13:24 | By Gringo
I stopped visiting the library when they started charging fees. I thought this was what rates were supposed to be for.
@ GRINGO
Posted on 11-05-2011 18:26 | By WARTS N ALL
That is what our rates are used for dummy, take another look at your rates bill and "READT IT AND WEEP!"
LIBRARY COST TO RATEPAYERS
Posted on 12-05-2011 10:17 | By YABBA DABBA DO
I hear that it is about $7m a year and to that must be added the debt to buy the land and build it. I would guess that would make it about $10m a year, no wonder we have huge rates bills and more coming each and every year, with all this madness going on unchecked how can there be a sensible rates bill at he end of it all. What ever the 'spin doctor stories' spouted off about the end result is this: everything adds to the debt and dent adds to rates sooner or later.
@ WARTY
Posted on 12-05-2011 11:03 | By YABBA DABBA DO
I doubt Gringo can read ...
The Real Truth is
Posted on 16-05-2011 22:00 | By Nigel Barker
That you will never know the real truth cos "THEY" won't tell you. Simple really. TCC get out of competing against the hand that feeds you. Like why are you competing against ratepayers that are in business? The library could be run at a whole lot less than it is costing at the moment. Would be bloody cheaper to buy a couple of new Mack truck n trailers and be mobile 7 days a week. Have a look at the figures some time. Through open eyes of course. Yet another good reason for "Citizens Monitoring Council"
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