Bureaucracy: barrier to efficiency

The mood of mayors around New Zealand, and including Tauranga Mayor Stuart Crosby, is that local government processes are too cumbersome and costing too much.

Stuart says council bureaucracies have become a barrier to efficient city leadership and reform is needed to rectify this.


Mayor Stuart Crosby says the time has come to address the barriers bureaucracy are creating for city leaders.

This could include council mergers, such as the Auckland ‘super-city' merge, as discussed by Prime Minister John Key and Local Government Minister Rodney Hide in their addresses at the Local Government New Zealand conference on in Wellington.

'We are all screaming out for reform,” says Stuart.

'The way we go about our business now is too bureaucratic too complex, too time consuming and we want to speed things up.”

He says the slow pace at which decisions are made owing to multiple layers of process is expensive and frustrating for both politicians and the community.

'We go through large planning processes and they take sometimes two to three years to finish and yet the whole world can change, as it has changed in the last there years, so by the time we finish that process it is out-of-date or not relevant.”

A key concern about speeding up the processes is to make sure that the public has an opportunity to contribute to it, and protecting this right is something Stuart advocates.

'One of the themes I constantly talk about, as well as other speakers at the conference, is about keeping the ‘local' in ‘local government', and that communities are part of the decision making and are well communicated to.”

A major discussion point at the conference is how merging councils would assist in improving local government efficiency.

'I believe there will be a more strategic shift to more regional decision making to address cross boundary issues,” says Stuart, who believes in time council mergers in the broader Bay of Plenty are likely.

The Auckland merger is being used as the ‘guinea pig' with Rodney Hide saying central government is closely observing the council operation over the next 12-24 months before considering any other merger possibilities.

Stuart says the Bay of Plenty would benefit from some degree of council merging.

'So Auckland is the new model of how we go about doing things and I think having gone through a similar process in 1989, when we joined up Mount Maunganui, Tauranga, Papamoa and Bethlehem, it shows there is a time when you need to align everything and it's not until everything is aligned that you get the efficiencies.”

Improving efficiency is not an option as the role of local government increases.

'I personally believe the way we go about our business at the moment is unsustainable for the future,” says Stuart.

'We are getting more and more put onto local government and in some respects that's fine, but we need to change the way in which we conduct our business and sooner rather than later.”

Stuart says the positive effect of finding efficiencies would mean improved service for the public, more effective leadership and reduced costs, which at rates review time could mean reduced rates increases.

To achieve these positive outcomes, however, like with any council decision at this time, requires a bureaucratic process.

'The biggest barrier to all of these things is the bureaucratic processes we legally have to go through.”

19 comments

Change the model

Posted on 12-07-2011 12:50 | By morepork

Merging councils won't achieve anything (apart from a larger empire) UNLESS the underlying processes for bringing projects and policies to fruition are changed. The "bureaucracy" which Stuart complains of is based on an outmoded management model designed to ensure checks and balances on policy making. (Every step has to be signed off before anything can progress. Good in theory but not a good fit with the real world where situations are more dynamic and fluid.) In industry (particularly IT) this model (referred to as the "Waterfall") has been largely superseded by more interactive and iterative approaches which allow things to "evolve" as part of development and do not lock everything in to requirements identified six months ago. The checks and balances still need to be implemented (and they can be) but the actual development process can be much more dynamic and many times faster. The new models focus on ensuring that what is actually required NOW is what is produced. Teams are empowered to make and document decisions without having to wait for some senior Executive who may be off on a jaunt somewhere, or the convening of some committee which may have no understanding of what is actually required, but they are needed to "rubber stamp" the process, and the result is that things get done more quickly and with less overhead. The details of these differing management models are too much to provide here, but the bottom line is that the "bureaucracy" needs to be trimmed, the people who actually do the work need to be empowered to simply do it, and the whole process should be responsive to interaction and iteration. Responsibility is still with senior management but the people who will be affected by the new policy or project are part of the process and have input to it throughout. Before we go for expanded councils (like Auckland) we should be modernising the management and processes in existing councils. Otherwise you just end up with a much larger lumbering behemoth that costs more and achieves less.


Too little too late

Posted on 12-07-2011 12:58 | By SpeakUp

After years/decades of misappropriation and outright cronyism, public servants seem to read the writing on the wall: ratepayers have received ongoing wake-up calls in form of rate increases and reports of parasitism. Yes, we ARE awake. Sick and tired of a system that is skewed, we will ensure a new era is dawning. The road to serfdom is a dead end. A little advice for any official wanting a role after the next election: show integrity to the property of the public: our rates. No more publicly funded projects for the benefit of private and/or corporate profit. No more self-serving roles in money draining entities (like TCAL). No more closed shop decisions and 'City Partner' preference. And then, we will evaluate the residual worth of officials to the public. -Citizens Monitoring Council-


Central Government of Old To Blame

Posted on 12-07-2011 13:37 | By tabatha

We had a rash of politicians, like Rodney Hide with Auckland, who decided that local Government bodies owned and controlled too much. All councils use to look after all utilities other than power and telephone. Tauranga once had a great Parks and Reserves group (this included pools etc.), refuse collection was prompt and carried out by Council, Road works and repairs by council, water supply by council, we are lucky we still have just. Building regulation was supervised and carried out. What I am saying the only contractors used by council was when something major had to be done, new road, major road repairs, new building etc and these were Tendered out. The council income was related to the services provided. We suddenly had an input from the Central Government that this was not on. We saw Contracts let to outside firms and a the councils lost control even though they supervised. If there was something wrong with the road you rang the council and you spoke to the Manager or supervisor of that department and usually with a short space of time it was fixed. If major straight away minor put at the appropriate place on the list and dealt with. All these Acts that control building etc came from Central Government not local. I am not sure who were in power at the time but and continued from one to the other. Not one better than the other. Two names who have mucked up things in my mind in the past are Douglas and Bradford (Not Sue), and now of course Hide.


Surprise, Surprise.

Posted on 12-07-2011 15:56 | By Jitter

I have wondered for years why the number of our TCC beaurocrats has been allowed to increase to around 500. In theory with much of the work being outsourced and contracted out the TCC staff number should and could have been reduced I am sure to around 250. Unfortunately we had for a number of years, a CEO who was able to convince, con and cajole the TCC to increase staff to 500. One of the reasons being that as staff increased so did his salary. We now have a beaurocratic organisation that is cumbersome, has so many layers of management, so many "managers" that the whole organisation is completely out of control. A major staff audit is needed to sort this mess out with regular audits following on every 3 years. As comments prior to this state, merging councils at this stage will not create any improvement (look at the mess in Auckland) but will only establish an even larger, messier out of control convoluted dysfunctional beaurocratic shambles.


Well Put

Posted on 12-07-2011 16:14 | By tabatha

There was a reduction, but slowly it grew like Topsey. I bet each one of those there can very easily justify their job. Did hear from a past worker when he started he had a boss and himself and when he left, same amount of work involved had a Manager, A Boss above the manager. Pruning is needed. (Another organisation in need of pruning is the Hospital Administration, believe it is nearly more administrators than Nursing staff!)


The counting of heads and not their CONTENT

Posted on 12-07-2011 19:26 | By The Tomahawk Kid

Theres a surprise - whoever would have thought! (not many come to think of it!)Remove council from EVERYTHING apart from the essential services - Reduce your rates by 50% at least. The more you demand "whats the council going to do about it" the more do-gooders will line up to do it - at a cost. All the fault of domocrach - ie the counting of heads and not their CONTENT


Back to front Stewart

Posted on 13-07-2011 00:06 | By Openknee8ted

Bureaucratic Leadership has created a barrier to an efficient city.


off payroll workers the real cost

Posted on 13-07-2011 07:38 | By steve_of_greerton

We can talk about how many workers the TCC has but we need to look at the likes of Citycare and all their attendant staff that are virtually council employees even though they belong to Citycare's payroll. Like it or not public sector is a big business in this country and it provides a very neccessary economic balllast to our economy, thats the main reason the regional boards and county councils were set up after the great depression. Used wisely they will benefit us all but with all the contracting out thats been going on I think its become too unwieldly how many rubish trucks come down your street on rubbish day ? Its a joke !Having witnessed Citycare losing many of its contracts across the city - clearly there is a better way to do things and I suggest it will involve TCC reopening its works division so that it can better manage the needs of the city.


And the Mayor has only just worked that out?

Posted on 13-07-2011 13:37 | By waiknot

.


Tauranga Mayor Stuart Crosby

Posted on 14-07-2011 20:08 | By Nigel Barker

You will be very very happy to know that I have been committed 'again' 'still' to "THE WARD". However Stuart there are still those that believe and support us common people (me included)who are not able to share/enjoy your "I am someone" stuff them status. **Stuart says council bureaucracies have become a barrier to efficient city leadership and reform is needed to rectify this**. Mate are you .. oops sorry .... MR Mayor are you really really serious ?? Stuart you are very very good. Actually better that that. You are excellent ... at "spout'n'vanish" You have driven me to booze .. well actually ... back to "the ward". I will return Stu ...before the next TCC election. Remember what ya dad said Stu .... "son you can run but you can not hide" -Citizens Monitoring Council-


MISDEMEANOURS UNRAVELING

Posted on 15-07-2011 15:17 | By MASSA KISSED

They are actually the same thing, when someone says "Bureaucracy". The definition thereof includes: "any administration in which action is impeded by unnecessary official procedures". Efficiency means: "functioning effectively with least waste of effort, competent." It is quite clear that they are mutually exclusive concepts; therefore they are doomed to failure as it is impossible to have a foot in both camps. The track record to date makes that obvious for the PROVEN LEADERSHIP team currently in charge, or at least they think that they are anyway. Delusions means: 'a mistaken idea or belief” interestingly the latter resides between the previous two. There is more meaning in that than meets the eye to start with.


INEFFICIENCY IS THE REWARD FOR BUREAUCRACY

Posted on 15-07-2011 20:43 | By PLONKER

Becasue then it multiplies and multiplies on itself, its success is its self sustaining reward to multiply its inefficiencies more and more.


Say what run that past me again

Posted on 15-07-2011 20:44 | By RORTSCAM

If in doubt trash it Stu'and hope like hell some of it doesn't stick to you.


Full of it a gem to be sure

Posted on 16-07-2011 19:14 | By Investigator

Reminds me of the the little truism that babies and politicians should be changed often both for the same reason.


New Broom TCC Council Policy 2011

Posted on 18-07-2011 07:54 | By EYESPY

TCC COUNCIL DARK ROOM keep the door closed if it is left open all of the dark(secrets) leaks out.


If the shoe fits wear it

Posted on 18-07-2011 08:36 | By KAMIKAZE

Looks a bit like -- you are all jealous because the voices only talk to me and I smile a lot because I don't know what the hell is going on.


@ KAMIKAZE

Posted on 19-07-2011 00:26 | By TERMITE

Vacant Space Reserves and Mayor Crosby then have a lot in common, especially after the Mount repair bill of $650,000 odd, that would have cleaned out all that remained within.


Stuart are you about ???

Posted on 19-07-2011 20:02 | By Nigel Barker

Many of 'your' subjects have things to discuss with you. Remember them ?? They are the people that vote Stuart. 'spout'n'run' is soooo yesterday! 'K.I.S.S.'n'honest' is the go now ... (Keep it simple Stuart'n'open). I remember what mother use to tell me. You can run but you can't hide. Please come and talk to 'your' voters Stuart -Citizens Monitoring Council-


Hit by a bolt of lightning were we hence the sudden revelation

Posted on 21-07-2011 21:52 | By Hebegeebies

Hunting with the hounds and running with the hares is always a dangerous practice so don't drop the ball STU' otherwise someone will have you guts for garters.Now that the little puppeteer has flitted off leaving you with the hospital pass why don't you do something about cleaning up the mess and tangled cords.


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