Complaints about the Mount Hot Pools have resumed – barely a week after the facility re-opened following an 18 week emergency closure for repairs.

Customers are saying the pools are too cold, they miss the shade sail, the showers don't work properly and one of the spa pools has been concreted in.

Mount Hot Pools.

One of the two spa pools has been filled with sand and concreted over because it could not be left empty and the piping failed a pressure test.

Tauranga City Aquatics Ltd CEO Tania Delahunty says this was done because in the redevelopment plans this pool was to be removed.

A decision's been made to not spend the $30,000 required to fix the spa pools and instead to temporarily remove the spa pool from use.

In response to the cold water complaint, an issue raised by Councillor Catherine Stewart at a projects and monitoring committee meeting, Tania said it was because of a part failure.

She says the variable speed drive has been replaced under warranty and the temperatures are now back to normal.

These problems are being dealt with during normal business because TCAL decided to re-open the pools on time and test as they carried on, instead of delaying the re-opening.

Customers were offered free or heavily discounted entry on days when pool temperatures were down, says Tania.

The shade sail over the pool hasn't been reinstated because its supports are corroded and it poses a safety risk.

TCAL is seeking council funding to install the new umbrellas prior to summer.

The foundations for large new umbrellas, planned as part of the proposed redevelopment, were installed in the concourse area around the pools during the recent pool closure.

A new piping layout has brought about a shift of the high pressure nozzles and the nozzles have been changed, increasing the flow rate.

Tania says there's an option to buy interchangeable heads to create different sensations.

The women's showers are cold because the hot water is piped from across the other side of the complex. A circulation pump has been installed to try and address the issue.

Catherine says she's getting reports from pool users disappointed more maintenance hasn't been done.

'I was of the belief that anything minor would have been attended to while the pool was closed so you would have expected the seats to have been painted,” says Catherine.

'That sort of thing hasn't been done, which is disappointing, given the length of time it was closed.”

A professional cleaning company cleaned the complex prior to reopening and it is cleaned fully every day and checked every two hours for touch up cleaning as required.

The only maintenance work done in the changing rooms during the recent closure was repainting the floor of the women's changing rooms and repairing the shower mixers.

Because the redevelopment is not proceeding, a list of additional works is being prepared for presentation to council.