In the heart of Pāpāmoa, a powerful example of local leadership and community connection can be found at the Pāpāmoa Food Hub.

With the help of supervisor, Fareena Ali, the hub had become more than just a place for food support; it was a space of warmth, dignity, and shared purpose.

Born in Melbourne, Ali moved to Aotearoa with her family when she was young.

Like many newcomers, her journey had been shaped by both challenges and opportunities and she spoke warmly about the value of belonging.

“Volunteering helped me grow, and reminded me of the power of small actions making a big difference,” she said.

Her journey began eight years ago with Pāpāmoa Family Services.

When the service closed, Ali and founder Bruce Banks continued the community food drive, recognising how important it was for local whānau.

Together, they helped establish the Pāpāmoa Food Hub, which today provides both food support and a welcoming space for families in need.

“It brings our community together, teaching us how empathy and generosity helps families in need,” Ali said.

As hub supervisor, Ali organised food drives, oversaw volunteers and ensured every parcel was delivered with care and dignity.

She was quick to deflect praise, highlighting her team’s role: “None of this would be possible without their dedication, compassion, and teamwork. I am so lucky to stand beside them.”

Her colleagues, however, are unanimous in their admiration.

Ali received over 13 nominations for “Neighbourhood Champion” at this year’s Volunteer Star Awards.

Banks called her “our superstar”, highlighting her energy, humility and leadership.

Others praised her willingness to work extra hours, her warm smile and knack for keeping the hub running seamlessly.

Fareena Ali and Bruce Banks, the founder and manager at the Pāpāmoa Food Hub. Photo / Volunteering Services

For Ali, the most powerful moments were seeing the relief of families knowing their children would have a proper meal that night.

“There have been emotional moments where families are in tears of gratitude. It makes you realise how real and close these challenges are for some families,” she said.

Ali’s story embodied the heart of Welcoming Week – showing how aroha, generosity and community spirit help all members feel included, supported and at home in Aotearoa.

This week, we were reminded that everyone had a role to play in building a welcoming community.

Whether it was lending a hand, sharing a smile or simply saying hello to a neighbour, small acts of kindness could make a world of difference.

Members of the Pāpāmoa Food Hub team are committed to serving whānau in need. Photo / Pāpāmoa Food Hub

Volunteering Services offered support, connection and opportunities for both volunteers and community organisations across the Western Bay and surrounding areas.

Whether you were keen to give your time or looked for volunteers to join your kaupapa, they were there to help.

To learn more, visit www.volunteeringservices.org.nz or give them a ring on (07) 987 0920.