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Under the Consumer Guarantees Act, your consumer rights are expressed as a series of guarantees that a seller automatically makes to you when you buy any goods or services for personal use.
The CGA covers goods – new and second-hand – and services purchased for personal, domestic or household use.
Goods include almost everything in and around the home – from appliances to vehicles, furniture to food. Gas, electricity, water and computer software are also covered. Services include everything done by tradespeople, such as plumbers and painters, to professionals such as dentists and lawyers.
Businesses cannot ‘contract out’ of the CGA by saying things like ‘no refunds or exchanges’, or by having their own store guarantees or warranties. Consumers have full rights under the CGA, including getting goods or services fixed or replaced, or getting a refund, depending on the problem and how serious it is.
For more information on your rights under the Consumer Guarantees Act, visit cab.org.nz/article/KB00000018
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