Theft: Kmart Rotorua introduces 50c trolley bond

Shopping trolleys at Rotorua's Kmart now cost a refundable bond of 50c to use. Photo / Kelly Makiha

Shoppers at Rotorua’s Kmart are among the first in the country to be charged a 50c bond to use trolleys.

The move, which mirrors Australian Kmart outlets, is designed to ensure people do not steal trolleys.

A sign at the store indicated the 50c would be returned when shoppers left the store.

Kmart has yet to respond to the Rotorua Daily Post’s request for comment, but a staff member, who would not be named, said Rotorua was one of the first to get the deposit system.

The staff member said the issue of shopping trolleys going missing was a major one in Rotorua, and was evident last Christmas Eve when the store ran out of trolleys and had to have more sent down from Auckland.

They said lost trolleys and having the Rotorua Lakes Council return their trolleys was costing thousands of dollars.

Shopping trolleys at Rotorua's Kmart will now cost you a deposit of 50c to use. Photo / Kelly MakihaShopping trolleys at Rotorua's Kmart will now cost you a deposit of 50c to use. Photo / Kelly Makiha

Shoppers who did not have 50c coins on them were able to buy them at the checkouts.

Smaller wheeled baskets are still available without paying a bond.

The Rotorua Daily Post visited Kmart and spoke to shoppers about how they felt about the new initiative.

Most said they did not mind, some saying they had travelled overseas, where it was a common practice.

Kmart Rotorua. Photo / Andrew Warner.Kmart Rotorua. Photo / Andrew Warner.

Rotorua shopper Vikki Wharerau said it was a sad state of affairs that people were stealing trolleys.

She said the new practice at Kmart did not bother her too much and she had seen it in Australia.

“I didn’t mind, but just having the 50 cents is a bit hit and miss.”

Kmart’s new trolley system was the subject of a post on a Rotorua social media page for mothers.

Most of the commenters said it was about time and was a good way to stop people from leaving trolleys all over the central city.

“Kmart has to pay a considerable amount of money when trolleys are found dumped. So let’s all stop moaning about paying 50 cents to use them. Unfortunately, many have ruined it for others,” one wrote.

Another was less impressed, saying: “I’m keen to protest this lol. I only use a trolley for my kids ... What has this world come to where u [sic] have to pay to use a trolley to fill it up to BUY their stuff?”

Discarded trolleys in Rotorua. Photos / Laura SmithDiscarded trolleys in Rotorua. Photos / Laura Smith

The new system comes after the Rotorua Lakes Council adopted new bylaws in August aimed at improving tidiness and safety in the city centre.

Under the new waste bylaw, the council will collect abandoned trollies, with retailers given 24 hours to recover their property or face storage and delivery fees.

Rotorua ratepayers have shouldered bills as high as $5000 to remove as many as 260 abandoned shopping trolleys a month from inner-city streets.

The annual cost to enforce the new bylaw was estimated at $51,500. Some of this could be recovered through the fees.

Kelly Makiha is a senior journalist who has reported for the Rotorua Daily Post for more than 25 years, covering mainly police, court, human interest and social issues.

6 comments

Nana

Posted on 30-10-2025 13:16 | By Dunno

I think this is a great idea, but why not $1.00 making it a whole amount? What a sad, sad world we live in 2day, all Kmarts should adopt this idea, its beyond me what happens in New Zealand now
By Nana


50C Coin?

Posted on 30-10-2025 13:26 | By Paul W2

How many people these days have 50 cent coins in their pockets?? I don't just paper money.


The shopping cart is what determines whether a peson is a good or bad member of society

Posted on 30-10-2025 14:12 | By This Guy

To return the shopping cart is an easy, convenient task and one which we all recognise as the correct thing to do. To return the cart is objectively right. There is no situation other than dire emergencies in which a person is not able to return their cart. Simultaneously, it is not illegal to abandon your cart. Therefore, the shopping cart is the apex example of whether a person will do what is right without being forced to do it. No one will punish you for not returning it you gain nothing by returning it, you must do it out of the goodness of your heart, because it is the right thing to do. A person who is unable to do this is a savage that can only be made to do what is right by threatening them with a law and the force that stands behind it


AvR

Posted on 30-10-2025 15:28 | By Anton

They should be charging $1 or $2.


Finally!

Posted on 30-10-2025 15:53 | By Sabines

This is since many, many years common practise in Germany. And no more abandoned trolleys all over the carparks too.


50c futile

Posted on 30-10-2025 17:49 | By Batch

50c is futile...it is not going stop the theft/prolonged useage by those inclined. 50c to trolley your groceries to your house is way cheaper than a taxi/Uber to do the same...I am assuming this is part of the problem - trolleys being used to carry items home.

Make is a $20 refundable deposit...that will send a clear message will it not!!!


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